Customer Help
The Seeds Direct team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders sent to the UK are sent by First Class Recorded Delivery and should take around 2 to 5 working days to arrive. Orders to Europe are sent via International Signed for Delivery and should take between 3 and 10 working days to arrive and orders outside of Europe should take between 3 and 14 working days to arrive.
Your account can be created during checkout. If you would like to create an account at another time then please visit this URLÂ and you can select to Register an account there.
You can change your shipping address in your account area and this is easily done. If you wish to change the shipping address on an order that has been paid for and is already in progress please email us ASAP at Contact@Cannabis-Seeds-Direct.com.
Once your order has been shipped and as long as you have chosen a tracked shipment option you will receive a tracking number by email at the time your order was despatched. You can use this tracking number here to see the progress of your order – https://www.royalmail.com/track-your-item
Seeds Direct uses a third party credit card processor which means that you never enter any credit card information on our website and instead enter it on their secure site. We therefore have no credit card information to store and have no ability to see or retain your credit card information.
Seeds Direct charges you one clear price and handle any necessary duty and tax in the background. We find this much simpler for our customers and you can be sure not to find any nasty surprises when you get to the final stages of your order!
Yes, there is a very high change that we ship to your country as we ship to every country in the world other than Russia and Iran. This is due to the existing sanctions on these countries. Please note that whilst we do ship to every country in the world there are some countries where we cannot guarantee safe delivery and these are: Argentina, Brazil, Costa Rica, Egypt, India, Iran, Japan, Pakistan, South Korea, South Africa, Turkey and Vietnam.
Yes, all your items ordered will come in one package. There is the potential for us to send multiple packages if the order is particularly large but this will be discussed before shipment via email.
Seeds Direct prides ourselves on our stealthy and secure packaging and all seeds are sent in crush-proof light-proof tubes so you can be sure the seeds will reach you in the same excellent condition that they are sold in!
Seeds Direct guarantees delivery of all Tracked packages within 1 month of shipment date. If you have not received your package within this timeframe we will either re-send your order or refund your payment. This will be the customer’s choice as to which. Please note that our guarantee does not include the following countries: Argentina, Brazil, Costa Rica, Egypt, India, Iran, Japan, Pakistan, South Korea, South Africa, Turkey and Vietnam.
If you choose our extra stealth shipping option we will re-package your seeds into crush-proof black tubes and will package them inside a gift. This is attractive to our customers in less enlightened parts of the world!
Seeds Direct currently accepts payment via Credit Card, Bank Transfer and BitCoin.
No, regardless of whether you choose a stealth delivery method or not there are never any mentions of Seeds Direct or Cannabis on the packages that we ship out.
If you need to swap an item
Returns and Exchanges
Seeds Direct accepts returns up to 30 days after the order has been shipped. Items must be returned in the same condition they were despatched in.Â
Seeds Direct packages all orders in strong crush-proof light-proof tubes and it is very unlikely that your order would arrive damaged. In the extremely unlikely event that this occurs please send us images of the damage to our customer support email address – Contact@Cannabis-Seeds-Direct.com and we will make it right!
To return items to us or for any other postal contact you can send items to: S Direct, Mailbox 22, 39 Alison Crescent, Sheffield, S2 1AS, UK.
Yes, you can change or cancel an order at any point up until we have physically shipped the items. In order to do this simply email us ASAP at Contact@Cannabis-Seeds-Direct.com. We answer all emails within 24 hours. We pride ourselves on our customer support!